Refund Policy
Last updated: October 16, 2026
1. Wallet Deposits
When you add funds to your 97Promo wallet (by card or bank transfer), the amount is credited to your available balance. Wallet deposits are not refundable as a cash withdrawal unless you request a withdrawal to your saved payout method, subject to the platform's withdrawal minimum and review process. Deposits remain in your wallet and can be used to fund campaigns or withdrawn at any time, provided you meet the withdrawal requirements.
2. Campaign Budgets & Unused Funds
When you fund a campaign, the budget plus platform fee is locked from your available balance. You pay promoters only for verified, eligible views within the funded budget — total payable earnings can never exceed your campaign budget. When a campaign completes (manually by you, or automatically when it passes its end date), any unused locked funds are returned to your available balance immediately. You may then withdraw them or reuse them for new campaigns.
3. Platform Fees
The platform fee is charged on top of your campaign budget at the time of funding and is non-refundable once the campaign is launched. If a campaign is cancelled before any promoter joins (for direct invitations that are declined), the locked budget is returned but the platform fee may still apply.
4. Promoter Earnings
Earnings credited to your wallet from verified views are final once settled by an administrator. If you believe a settlement is inaccurate, you may file a dispute from your workspace. Disputes are reviewed by administrators, and corrections (if warranted) are applied as wallet adjustments.
5. Withdrawals
When you request a withdrawal, the requested amount is locked from your available balance until the withdrawal is approved or rejected. Approved withdrawals are sent to your selected payout method. Rejected withdrawals return the locked funds to your available balance. Withdrawal processing times depend on your payout method and provider. Network or provider fees may apply and are deducted from the sent amount.
6. Referral Bonuses
Referral bonuses are credited to your pending balance when your referral qualifies, and released to your available balance after admin review. If a referred user is later banned for fraud or policy violations, the referral bonus may be reversed (clawed back) from your wallet, whether it is in pending or available balance.
7. Account Suspension
If your account is suspended for fraud or policy violations, pending earnings and unreleased referral bonuses may be forfeited. Settled earnings already in your available balance remain withdrawable, subject to the platform's review. Suspended users may contact support to appeal.
8. Chargebacks
Initiating a chargeback with your card provider for a wallet deposit that was legitimately credited may result in account suspension and forfeiture of pending balances. If you have an issue with a deposit, contact support first — we will work to resolve it.
9. Contact
For refund questions or disputes, open a support ticket from your dashboard or contact Base44 support.